Refund Policy

Last Updated: 19th April 2025

This Refund & Return Policy (“Policy”) applies to all purchases made from Grandelle (“Company,” “we,” “us,” or “our”). By placing an order, you acknowledge and agree to the terms below. This Policy is part of our Terms of Sale, which include a mandatory arbitration agreement and class-action waiver governing any disputes.

1. All Sales Final Unless Otherwise Stated

Unless a product explicitly states it is eligible for a refund or return, all sales are final.
 This includes digital goods, coaching services, consumables, discounted items, limited-release products, and subscription renewals.

Applicable law allows sellers to set reasonable return limitations if they are clearly disclosed. This Policy constitutes that disclosure.

2. Order Issues, Defects, or Damage

We will replace or refund items only if they meet one of the following conditions and you notify us within 7 days of delivery:

• The item arrived damaged
  
• The item was defective upon arrival
  
• You received the incorrect item
  
• The shipment was missing items
  

To file a claim, you must provide:

1. Order number
   
2. Clear photos of the item and packaging
   
3. Description of the issue
   

If damage or defect cannot be verified, the Company reserves the right to deny replacement or refund.

3. Return Eligibility for Physical Products

Certain unopened, unused, and undamaged physical products may be eligible for return within 30 days of delivery if explicitly stated on that product page.

To qualify:

• Item must be in its original, unused condition
  
• Packaging must be intact and undamaged
  
• You must obtain an RMA (Return Merchandise Authorization) from our support team before shipping anything back
  

Returns sent without authorization will not be processed and will not be returned to sender.

Customer is responsible for all return shipping costs, unless the return is due to a verified error on our part.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances, except where prohibited by law:

• Opened or used consumable items (e.g., supplements, powders, food products)
  
• Apparel worn, washed, or showing signs of use
  
• Digital products, downloads, courses, or coaching sessions
  
• Subscription renewals or rebills
  
• Free + shipping items
  
• Promotional, discounted, or clearance items
  
• Items purchased through unauthorized sellers or resellers
  

This aligns with FTC and UCC standards permitting non-refundable categories when disclosed.

5. Subscription & Membership Billing (If Applicable)

By enrolling in a subscription, you agree to recurring charges at the interval disclosed during checkout.
 To comply with ROSCA and the Negative Option Rule:

• Billing terms are presented clearly at checkout
  
• You must affirmatively consent to subscription billing
  
• You may cancel online anytime through your account or by emailing support@grandelle.co
  
• Cancellation stops future billing, but past charges are non-refundable
  

If your subscription includes a free trial or promotional rate, it will convert to standard pricing unless you cancel before renewal.

6. Refund Processing Times

Approved refunds will be issued back to the original payment method within 5–10 business days.

Processing timelines may vary depending on your bank or payment provider.
 The Company is not responsible for delays caused by third-party payment processors.

7. Chargebacks & Payment Disputes

Initiating a chargeback for issues covered under this Policy is considered a breach of the Terms of Sale.

We reserve the right to:

• Block future purchases
  
• Suspend customer accounts
  
• Provide all necessary documentation to dispute illegitimate chargebacks (order logs, IP data, consent records, delivery confirmation, etc.)
  

This aligns with the legal guidance requiring preservation of consent logs and transaction proofs.

8. Fraud Prevention & Abuse of Policy

We reserve the right to deny refunds or returns in cases of:

• Suspected fraud
  
• Excessive return attempts
  
• Shipping address mismatches
  
• Abuse of our policies or promotional offers
  
• Use inconsistent with product guidelines
  

The Company may block or restrict future purchases at its discretion.

9. Shipping & Risk of Loss

Risk of loss passes to the customer once the carrier marks the order as delivered.

Incorrect or incomplete shipping addresses provided by the customer are the customer’s responsibility.
 Replacements or refunds for lost packages due to address errors are not guaranteed.

10. Governing Law, Arbitration & Class-Action Waiver

This Policy is governed by the Arbitration Agreement and Class-Action Waiver included in our Terms of Sale.

Any dispute relating to:

• Refunds
  
• Returns
  
• Subscriptions
  
• Product satisfaction
  
• Delivery issues
  

must be resolved through binding individual arbitration, not in court, and not through class or collective action.

Customers agree they will not sue individually or as part of any class proceeding.

This is structured to be enforceable under Supreme Court precedents and the guidance described in the legal manuals.

11. Updates to This Policy

We may update this Policy at any time to reflect operational, legal, or regulatory changes.
 The version in effect at the time of your purchase governs your order.